Frequently Asked Questions
Ordering & Shipping
Q: How much does shipping cost?
A: We offer FREE Standard Ground Delivery on all orders of $75 or more across the continental United States. For orders under $75, standard shipping is a flat rate of $5.95. Priority Expedited (2-3 Day) shipping is available for $14.95.
Q: Where do you ship from?
A: All NismoMall hardware is physically stocked and dispatched directly from our technology fulfillment warehouse in Phoenix, Arizona.
Q: When will my order ship?
A: Orders placed before 2:00 PM MST are typically dispatched within 1 to 2 business days. You will receive an email with your carrier tracking number once shipped.
Hardware & Software Compatibility
Q: Do your OBD2 diagnostic scanners work on all car makes and models?
A: Yes! Yes! Our OBD2 diagnostic scanners support all 1996 and newer US, Asian, and European vehicles compliant with OBDII, CAN, and CAN-FD protocols.
Q: Are your torque wrenches pre-calibrated before shipping?
A: Every NismoMall click torque wrench is factory-calibrated to +/- 3% accuracy in accordance with ASME B107.300 standards and includes an individual calibration certificate.
Returns & Payments
Q: What payment options do you support?
A: We accept PayPal and all major credit/debit cards (Visa, MasterCard, American Express, Discover) through PayPal’s secure encrypted checkout.
Q: What is your return policy?
A: We offer a 30-day money-back guarantee with zero restocking fee ($0.00). If you are not satisfied, contact us at [email protected] for an easy prepaid return label.